Privacy Policy

HomePrivacy Policy

Effective Date: October 31, 2025 
Last Updated: October 31, 2025 

At The Tankless, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services. 

By using our website (https://thetankless.ca) or submitting information through our forms, you agree to the terms of this policy. 

 

  1. Who We Are

The Tankless is a Canadian-owned and operated company specializing in tankless water heater systems across Ontario. Our goal is to provide customers with effortless, efficient, and reliable hot water solutions. 

Website: https://thetankless.ca 
Contact: info@the-tankless.ca 

 

  1. Information We Collect

We collect only the information necessary to serve you better and maintain site security. This may include: 

  • Personal Information: Name, phone number, email, address (when submitting forms or booking consultations). 
  • Technical Data: IP address, browser type, device information, and pages visited. 
  • Cookies: Used to enhance your browsing experience and remember your preferences. 

If you leave a comment or fill out a form, we may collect the data shown in that form, along with your IP address and browser details for spam detection and site protection. 

 

  1. How We Use Your Information

Your information helps us deliver a better experience. We use it to: 

  • Respond to your service inquiries or quote requests. 
  • Schedule and confirm appointments. 
  • Improve our website and customer experience. 
  • Send updates or special offers (only if you’ve opted in). 
  • Detect and prevent spam or fraudulent activity. 

We do not sell, trade, or rent your personal data to third parties. 

 

  1. Media Uploads

If you upload images (e.g., for consultation forms or installations), please avoid including location data (EXIF GPS). Visitors to our website may be able to download and extract that data from public images. 

 

  1. Cookies & Tracking

Cookies help us improve your browsing experience. They allow the site to remember your details and preferences. 

  • Comment Cookies: Save your name, email, and website for future convenience. 
  • Login Cookies: Maintain login sessions securely for users with accounts. 
  • Analytics Cookies: Track anonymous visitor behaviour for performance insights. 

You can disable cookies anytime through your browser settings, but some site features may not function properly. 

 

  1. Embedded Content

Some pages may include embedded content (like videos, forms, or maps) from trusted third-party sources. These websites may collect data about you, use cookies, or track your interaction. We recommend reviewing their respective privacy policies. 

 

  1. Data Sharing

We may share data only with trusted service providers who help us operate our business (e.g., hosting, analytics, spam detection). These partners are obligated to keep your data secure and confidential. 

If you request a password reset, your IP address may be included in the reset email for security purposes. 

 

  1. Data Retention

  • Comments and form submissions are retained indefinitely for record-keeping and customer support purposes. 
  • Registered user information (if applicable) can be viewed, edited, or deleted by the user at any time, except usernames. 
  • We retain essential data as required by Canadian administrative or legal obligations. 

 

  1. Your Rights

As a Canadian user, you have the right to: 

  • Request a copy of the personal data we hold about you. 
  • Request correction or deletion of your personal information. 
  • Withdraw consent for marketing emails at any time. 

To exercise these rights, contact us at privacy@the-tankless.ca. We’ll respond promptly in accordance with Canadian privacy laws. 

 

  1. Data Security

We take your privacy seriously. Our website uses SSL encryption, secure servers, and spam-protection tools to safeguard your data. Access to your information is restricted to authorized personnel only. 

 

  1. Where Your Data Is Sent

Visitor comments or form submissions may be scanned through automated spam detection and security services to ensure safety and system reliability. 

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically to stay informed. 

 

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to: 

The Tankless 
Email: privacy@thetankless.ca 
Website: https://thetankless.ca